Report: Social media sentiment not predictive of offline brand outcomes
The conventional thinking is that social media conversations about brands are representative of broader consumer sentiment in the overall market. However, new research from Engagement Labs finds online discussions and sentiment are not necessarily predictive of offline brand outcomes. Among other things, Engagement Labs sought to answer the question, “Can the social media tip of the [consumer conversation] iceberg predict what is a much larger conversation happening in real life? The answer apparently is “no.” I spoke with Engagement Labs’ Chief Commercial Officer Brad Fay about the research. He indicated…
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